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Agent Analytics and Monitoring
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Agent Analytics and Monitoring

Discover tools to monitor agent performance and improve agent outcomes.

Start
+400 points
Foundational
Administrator
~35 mins
+400 points
Foundational
Administrator
~35 mins
Get Started with Agent Monitoring
~10 mins
Incomplete
Monitor Agent Metrics and Scores
~10 mins
Incomplete
Investigate Agent Sessions and Intents
~10 mins
Incomplete
Monitor Agent Health
~5 mins
Incomplete

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