Discover Agentforce Service
Navigate Agentforce Service and perform basic configuration and tasks.
Explore Agentforce Service Features
Learn how Agentforce transforms how support gets done.
Learn how Salesforce helps you deliver faster, more personalized service.
Unify the work of human and AI agents to deliver intelligent, omni-channel service.
Discover the tools and features you need to improve your customer service operations.
Boost feature setup, user adoption, and sales productivity for your business.
Give your customers the support they need with Agentforce Service.
Customize Your Case Management
Set up customer service for your business.
Assemble an expert team to solve customer problems quickly with swarming.
Discover an AI-powered console that makes customer service faster and smarter.
Make support reps successful and efficient.
Discover how the Service Console app can help you business.
Automate Service Processes
Use automation to speed up your customer service.
Elevate customer service with Enhanced Omni-Channel.
Route customer cases to the right service reps.
Set up rules to help you prioritize, distribute, assign, respond to, and escalate records
Use Omni-Channel to manage the priority of work items.
Streamline your customer support processes.
Build a Knowledge Base
Create a knowledge base in which to ground AI for better customer service outcomes.
Prepare your knowledge base to optimize AI-generated content.
Create a knowledge base of articles that can be securely shared.
Customize the site to suit your needs and match your brand.
Improve customer relationships and decrease service costs.
Use AI and your Knowledge base to transform your company’s service
Create Multi-Channel Service
Boost your service experience.
Explore the agentic contact center with Agentforce.
Discover the benefits and capabilities of Agentforce Service's Messaging portfolio.
Learn how Salesforce uses its own technology
Track Service Performance
Discover customer service insights from your data.
Gather and analyze detailed customer data
Create reports and visualizations that help you track service activity and KPIs in real time
Check your call center performance in real time using Omni Supervisor tabs.
Transform Customer Service with Agentforce
Discover how Salesforce doubles self-help success for customer support with Agentforce
Leverage AI for translation and use automated summaries for quicker case closure.
Use AI to improve customer service and boost team productivity.
See how artificial intelligence is changing customer service, from chatbots to analytics.
Learn how AI agents help customers via autonomous, natural responses grounded in data.
Get ahead of issues before customers reach out.
Empower your service reps with powerful AI features
Use Agentforce to create and customize agents for use cases.
Discover More
Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.