Build with Agentforce for Service
Layer generative AI on your service org with Einstein, Agentforce, and Data Cloud.
Recommend Articles and Replies with Einstein
Learn how 2Einstein surfaces the right knowledge article for each open case.
Build a model that recommends relevant knowledge articles and speeds up case resolution.
Recommend articles to service agents in real time with Einstein Article Recommendations.
Configure data, train your model, and deploy article recommendations to reps.
Learn how AI-drafted replies help reps.
Generate AI-drafted replies so reps respond faster with consistent messaging.
Use Einstein Service Replies to enhance service efficiency.
Close Cases Faster with Service Assistant
Discover how Service Assistant helps service reps close cases faster and increases their efficiency.
Discover how Service Assistant helps service reps close cases faster.
Review the necessary data and permission requirements for Service Assistant.
Use AI to provide reps with case summaries and resolution guidance grounded in your data.
Validate your Service Assistant configuration and simulate agent guidance.
Build and Deploy an Agentforce Service Agent
Learn how Agentforce Service Agents handle customer requests autonomously.
Learn how Agentforce uses safeguards and responsible AI principles to create ethical AI.
Learn how Agentforce Service agents intelligently support your customers.
Learn how AI agents help customers via autonomous, natural responses grounded in data.
Set up an AI-powered Help Agent for your website, help portal, or voice channel.
Learn best practices for planning an effective, trusted AI agent.
Establish Service Context With Data 360
Discover how Trusted Context grounds agent responses in your enterprise data.
Ingest, harmonize, unify, and analyze streaming and batch data with Data 360.
Unlock crucial data for your agents and supervisors with Data 360.
Define roles and review your existing data to prepare your organization for Data 360.
Unify all customer service data for a 360-degree view of your customers.
Set up your account and connect data sources to support your company’s business needs.
Combine harmonized data and generative AI to create powerful interactions and automations.
Discover More
Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.