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Create a Process for Managing Support Cases
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Create a Process for Managing Support Cases

Streamline workflow and improve productivity with new processes, record types, and rules.

Start
+300 points
Foundational
Administrator
~35 mins
+300 points
Foundational
Administrator
~35 mins
~35 mins

Available on these trails

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

Skills you will gain

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  • Process Improvement and Optimization
  • Productivity

Products

  • Agentforce 360 Platform