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+1,300 points

Module

Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

~1 hr 45 mins

Set Up a New Kind of Article

~25 mins

Configure Page Layouts and Record Types

~30 mins

Set Up the Validation Status

~15 mins

Configure Article and Field Visibility

~15 mins

Close Cases with Articles

~20 mins

~1 hr 45 mins

Available on the following trail

Enhance Service Cloud with Lightning Knowledge