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+500 points

Module

Knowledge-Centered Service with Service Cloud

Handle customer requests using the Knowledge-Centered Service methodology.

~1 hr

Get Started with Knowledge-Centered Service

~15 mins

Manage Article States

~10 mins

Set Up Lightning Knowledge for KCS Users

~10 mins

Optimize Article Search and Quality Audits

~15 mins

Use Evolve Loop to Improve Your Process

~10 mins

~1 hr

Available on the following trail

Enhance Service Cloud with Lightning Knowledge