![](https://res.cloudinary.com/hy4kyit2a/f_auto,fl_lossy,q_70/learn/modules/knowledgecentered-service-in-lightning-knowledge/849e806a1e9ffdc55d87da2cbce6b001_badge.png)
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
+500 points
Intermediate
Customer Service Professional
~50 mins
+500 points
Intermediate
Customer Service Professional
~50 mins
~50 mins