Skip to main content
From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.

Scale with Operational Excellence

Learning Objectives

After completing this unit, you’ll be able to:

  • Explain how Google Cloud supports modern infrastructure operations.
  • Explain the value of resilient infrastructure and processes.

Explore Operational Excellence and Reliability

In this unit, you explore how Google Cloud modernizes operations and examine the importance of designing resilient infrastructure and processes. You also learn about cloud reliability and Google Cloud Customer Care, including the life of a support case.

Be sure to watch the following videos from Google Cloud. The quiz at the end of this unit has questions about the content of these videos.

The Fundamentals of Cloud Reliability

Design Resilient Infrastructure and Processes

Modernize Operations with Google Cloud

Google Cloud Customer Care

Follow The Life of a Support Case

Did You Watch the Videos?

Remember, the quiz asks about the videos in this unit. If you haven’t watched the videos yet, go back and do that now to ensure you’re ready to take the quiz.

Share your Trailhead feedback over on Salesforce Help.

We'd love to hear about your experience with Trailhead - you can now access the new feedback form anytime from the Salesforce Help site.

Learn More Continue to Share Feedback