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We are seeing a repeating error from the Salesforce Slack app whenever a user posts a message in Slack. The message in the channel is delivered normally, but the author also gets an ephemeral error in the Salesforce app DM. 

 

Error (Only visible to you): 

There was a problem processing the Slack event MESSAGE_EVENT ErrorType: NullPointerException 

 

This happens on every message typed directly in Slack. 

Please advise how to stop the Salesforce app from sending these errors (configuration, scopes/event subscription, or a known platform issue). If the user sends a message from Salesforce, this error does not occur and everything works correctly;  

 

 

There was a problem processing the Slack event MESSAGE_EVENT ErrorType: NullPointerException

 

 

 

#Slack  #Slack Developers  #Slack Community  #Integration

2 个回答
  1. 昨天,07:12

    We don’t have a custom Apex Slack app: no .slackapp / SlackApp metadata, no class extending Slack.EventDispatcher, and Apex Slack App User Setup is empty (no System User / Unmapped User row). The only Slack Apex in the org is SDO demo code (Slack Mission Control: org link / bundles), which is not subscribed to message events.

    The ephemeral error comes from the first-party Salesforce app in Slack (Messages tab, “Sending messages to this app has been turned off”), on every message typed in Slack. Salesforce -> Slack does not trigger it.

    So there is no handler where we can null-check getUser() / getText(), and we can’t remove message from Event Subscriptions — that app isn’t ours on api.slack.com.

    If the same NPE string is also used when Salesforce’s own inbound handler throws, that would explain it. Any idea how to stop or debug that without a custom SlackApp?

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 We are a financial company offering a range of services to various organizations. We would like to integrate a live rate and chart for Qatar gold prices into our dashboard. Here is the link for reference. What steps should we take to achieve this? Do we need to create a separate report and then integrate it into the dashboard? 

3 个回答
  1. 昨天,03:13

    You can integrate live gold prices into Salesforce without building a separate report first. The usual approach is to bring the data in through an external service, then surface it on the dashboard. 

     

    A few practical steps: 

     

    Get a reliable data source/API – choose a provider that returns live gold rates and historical values in a structured format (JSON/REST). This is the foundation; without it, nothing else works cleanly. 

     

    Connect it to Salesforce – use External Services, Apex callouts, or a middleware tool (MuleSoft, Zapier, etc.) to pull the data on a schedule. For charts, you'll typically store snapshots in a custom object so Salesforce can render trends. 

     

    Build the dashboard component – once the data is in Salesforce, you can add it to a Lightning dashboard as a report chart or a custom LWC component. No need to create a separate report outside Salesforce first. 

     

    Automate refresh – set a scheduled job so the rates update in near real-time rather than manually. 

     

    On the Qatar vs Turkey point: if you're also benchmarking regional gold trends, it's worth noting that sources like Gold Prices in Turkey do a good job of showing how local currency movement affects gold pricing — useful reference if you're comparing Gulf and non-Gulf markets. But for your Qatar dashboard, you'd want a Qatar-specific feed. 

     

    Short answer: no separate report needed — integrate the API, store snapshots, then visualize in the dashboard.

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I'm exploring video editing tools for creating engaging marketing content, specifically for customer outreach and training. Has anyone here used CapCut to create customer-centric videos? I'd love to hear your experiences, especially in terms of adding effects, transitions, and annotations that resonate with audiences.

 

For reference, I'm looking to integrate video content that complements my Salesforce-driven customer journeys. Any tips or examples would be greatly appreciated!

2 个回答
  1. 昨天,22:28

    I also have the same question because I’m interested in how people are using CapCut for customer-focused marketing and training videos rather than just short-form social content. It seems like a useful approach when you want to make information easier to understand without making the video feel too formal or overloaded. I’d especially like to hear how others are using transitions, text annotations, highlights, and subtle effects to draw attention to important points while still keeping the content professional and easy for customers to follow. For training material, things like callouts, step-by-step overlays, captions, and screen recordings seem particularly useful. 

     

    The Salesforce connection is also an interesting part of this, since the videos could potentially complement different stages of a customer journey instead of being used as standalone promotional content. I’m curious whether anyone has experimented with creating different versions of the same video for onboarding, follow-ups, product education, or customer support. I’d imagine keeping the visuals consistent with the brand while making the message feel personal would be important. If anyone has examples of a CapCut workflow that works well for customer outreach or Salesforce-based journeys, I’d definitely be interested in hearing what editing techniques and video formats have worked best for them. You can check more about it here capctproapk.com

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Are there super badges for BA to write Business Process Mapping, User stories, using tools such as JIRA,Confluence,PRD etc. to show Salesforce integration. 

 

#Integration  #Trailhead Challenges

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Hello Everyone!

I have a use case where I need to integrate a form (Google or any type of web form) to Salesforce contact's fields. Is there any third party free apps to achieve this? How secure is this integration of google forms with any such apps? Please pour your suggestions.

Please advice. Thank you. 

7 个回答
  1. 2023年5月5日 03:49

    Yes, some free apps on the Salesforce AppExchange can help you integrate Google Forms with Salesforce contact fields, such as FormTitan, LeadsBridge, and Zapier. While these apps offer free plans, they may have limitations on the number of form submissions, contacts, or integrations you can have. Be sure to carefully review the features and limitations of each app before choosing one that best fits your needs.

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Hi SF professionals,

 

I'm relatively new to Salesforce and currently working as a Salesforce admin. My client is interested in integrating Salesforce with Power BI. Current situation is, we've encountered an issue with our current Salesforce license, which restricts us to extracting only 2000 rows from Salesforce to Power BI.

 

We're exploring the possibility of purchasing other Salesforce licenses that offer greater flexibility, allowing us to extract more rows beyond the current 2000-row limit. While we're aware of the availability of various third-party apps, my client specifically wants to know the options available directly from Salesforce and compare them.

 

I've reached out to my account executives with this query but never received a response. I'm hoping someone here might be able to provide information on this matter or direct me to where I can find it.

 

Thank you in advance for any assistance you can offer. 

8 个回答
  1. 9月8日 16:55

    If you add to the permission set Approve Uninstalled Connected Apps and make it checked.  Then it will work for the generic error you are getting along with API Enabled.   

     

     

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Hello! Does anyone have any suggestions on call tracking features in salesforce? We are leaning towards Aircall CTI, but if anyone has any suggestions on something similar and/or better let me know!

 

We want it to be as seamless as possible - our reps make a call in salesforce and it's automatically tracked/notes, states how long the call was etc. and we can report on it.

 

#Sales Cloud  #Salesforce  #Integration  #Marketing Cloud  #Salesforce Developer  #TrailblazerCommunity  #Reports & Dashboards  #Salesforce Admin  #Automation

1 个回答
  1. Zack Terry (Fast Slow Motion) Forum Ambassador
    2024年2月29日 14:45

    Hi @Abby M,

     

    I think you'll find most CTI providers have similar feature sets. In addition to Aircall, our clients have had success with Five9, Ring Central, and Vonage

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Hello.

Currently trying to help one of our users with importing/updating date fields. They are in GMT+1.

On DATE fields, such as Contact.birthdate, the date will ALWAYS be 1 day behind. I have tested this myself; even when setting local system settings and Salesforce settings to the same timezone, the date will still be inserted one day behind. This field is NOT a datetime, so there is no timezone in the data entry.

How can I help the user alleviate their issue here, without having them malform their data?
4 个回答
  1. 9月8日 05:55

    Is there a standard way to fix this in Salesforce? or do we have to now align all the incoming dates to be compatible with UTC , that is a day behind all over the place.

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Hi,

 

Is there a way to automatically display Tasks created in Asana in Salesforce instead of clicking on "Connect Task"? 

4 个回答
  1. 9月5日 14:23

    If you want the Asana tasks to show up in Salesforce without someone clicking Connect Task each time, you could handle that as a separate sync. We use Skyvia for this kind of Asana/Salesforce integration and map the task data into Salesforce on a schedule. That way the updates don’t depend on a manual step.

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i want to update the data from excel to salesforce,i want to know how vbscript going to help in updating data from excel to salesforce object automatically
3 个回答
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