* Salesforce Field Service *

Since the Winter ‘27 release, our weekly Field Service timesheets are generated around 03:00 on Friday instead of late on Friday night. Salesforce support told us this came from background changes to handle Daylight Saving Time, and that the generation time can’t be moved back. Our timesheets run Saturday to Friday. 

Our time entries are created by custom Apex when engineers change Service Appointment status (Travelling/Active), using a “current timesheet” lookup on the Service Resource. That lookup is updated whenever a new timesheet is created, so on Friday every engineer’s time goes onto the following week’s sheet. 

Has anyone else seen the generation time move since Winter ‘27? Did you find a way to control when timesheets are generated, or did you change your automation to pick the timesheet by date instead?

Hi All,    I have a require to generate service report in two languages. in one language 3 singatures are needed and for the other only 2 singatures are needed. I am trying to use 1 single template with component visibility filters to hide 1 signature block but when I generate the service report on the SFS mobile app it shows me 2 signatures but requires 3 signatures to proceed further. Has any one tried to do it? any tips or suggestions?   

@* Salesforce Field Service * 

We're using Field Service with Data Capture forms (DDC flow). When a form is submitted, it closes the Work Order and the related Service Appointment. 

• A technician starts a form in the field and pauses it, leaving it partially complete.
• A back-office analyst has desktop access only. They need to open that paused form with every value the technician already entered, finish it, and submit it from desktop. Submitting should trigger the same Work Order and Service Appointment closure.

Problem

• The mobile flow supports pause/resume.
• The desktop DDC flow has no pause/resume. Launching it starts a brand-new run with blank values, so the analyst can't see the technician's partial data.

Questions

1. Is there a supported way to resume a paused Data Capture session from desktop, or to load the technician's saved values into the desktop flow?
2. Where is the paused form's data stored (which object or records), and can a flow read it to prefill the desktop run?

After the Winter 27 update, users are reporting issues in accessing the field service app, on Android mobile devices. 

App version: 262.3.23 (latest available, although 264 would be available through beta program). 

After entering credentials with our SSO, login fails with

.   

Not all users are affected, this seems to happen randomly but we are not able to pin-point the reason. 

Recently it is happening to me as well and the problem persists even after trying to revoke all related tokens from the OAuth App list of the user detail page. 

Has anyone else experienced this issue? any solution?

Good afternoon, can I create a single service appointment list so that each technician only sees that list with their assigned appointments? From the app, when multiple lists appear and I want only one to appear, thank you very much.

@* Salesforce Field Service * 

Calling Field Service customers: help shape the future of AI-first work in Salesforce

We're looking for Field Service customers who are curious about letting business users get their work done through an AI interface, instead of navigating the Salesforce UI. 

Here's what that could look like:

• Field service managers overseeing teams of 5 to 30 employees, who can rebalance the day's schedule in a conversation with AI interface when someone calls out sick
• Executives building their own dashboards to monitor and analyze first time fix trends, without waiting on a report request
• Dispatchers building their own dispatcher console, or completing their daily work by simply talking to an AI assistant

We'd love to bring a small group of customers in as

. You'd get an early look, and your real-world workflows would directly shape what we build. 

Add a comment in this thread and I'll follow up with a DM to share next steps. 

We have territories and countries under each territory. How do we capture Public Holidays specific to Country under a specific Territory? Should this be done at operating hours or ?

Users are tied to the Primary Territory and some time to a secondary territory. So, anyone in EURAFRIC territory can take up service appointment in any of the countries under Eurafric. And same thing applies to ASIA, Middle East etc.

We want to make sure that we know the public holidays in that country and avoid setting up service Appointments