So, there I was taking the associate exam, and what happens? The whole thing just pauses on me after I'd only answered 10 questions. Then, I get this stupid tech window saying they can't get a video signal, and they want me to reboot. So, fine, I reboot, but when I try to get back in, what do they tell me? Oh, now my exam voucher isn't VALID anymore! Like, seriously? They can't even get their own systems straight! And to top it all off, they're not even professional about it. They just tell me to contact Salesforce like it's my problem. I mean, come on! I was in the middle of the test, and now they want me to start all over again? This is beyond frustrating and completely unacceptable. Please better make this right, because this kind of incompetence is just embarrassing. I have opened the case #00943162, kindly look into this at your earliest availability. #Online Exam Issue With Kryterion #Trailhead Support #SalesforceAssociate #Voucher Coupon #Salesforce #Certifications #Salesforce Admin
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Hi Evens,
On the day if you have tech issues the best is open a support request with webassessor / kryterion right there and then. I have successfully had it relaunched it in the past
Now if there are concerns the chat support sometimes asked to open a trailhead case.
Bear with the internal trailhead team whilst they work on their backlog
