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+1,600 points
Module

Service Cloud Agent Productivity

Help your agents work faster and more efficiently in the Service Console.

~1 hr 30 mins
+700 points
Module

Salesforce Flow for Service

Simplify onboarding and guide your agents to resolve cases quickly and consistently.

~30 mins
+2,100 points
Module

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

~1 hr 40 mins