+1,600 points
Module
Service Cloud Agent Productivity
Help your agents work faster and more efficiently in the Service Console.
~1 hr 30 mins
+700 points
Module
Salesforce Flow for Service
Simplify onboarding and guide your agents to resolve cases quickly and consistently.
~30 mins
+2,100 points
Module
Omni-Channel for Lightning Experience
Route work to the right agent for the job and get a complete view of your contact center.
~1 hr 40 mins