Task
Welcome to Your Learning Path
Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.
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Service Career Path
Check out the Service Career Path and learn the skills you'll need to pave your way in the service industry.
+400 points
Module
Culture of Feedback
Discover strategies and tools to help you establish a culture of feedback at your company.
~1 hr 20 mins
+400 points
Module
Customer Retention for Managers
Learn how to coach agents effectively and create your dream service workforce.
~30 mins
+400 points
~1 hr 20 mins
+1,600 points
Module
Service Cloud Agent Productivity
Help your agents work faster and more efficiently in the Service Console.
~1 hr 30 mins