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Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

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Service Career Path

Check out the Service Career Path and learn the skills you'll need to pave your way in the service industry.

+400 points
Module

Culture of Feedback

Discover strategies and tools to help you establish a culture of feedback at your company.

~1 hr 20 mins
+400 points
Module

Customer Retention for Managers

Learn how to coach agents effectively and create your dream service workforce.

~30 mins
+400 points
Module

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1 hr 20 mins
+1,600 points
Module

Service Cloud Agent Productivity

Help your agents work faster and more efficiently in the Service Console.

~1 hr 30 mins