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+300 points
Module

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

~20 mins
+1,600 points
Module

Service Cloud Agent Productivity

Help your agents work faster and more efficiently in the Service Console.

~1 hr 30 mins
+800 points
Module

Service Cloud for Lightning Experience

Set up customer service for your business.

~1 hr 35 mins
+10,000 points
Superbadge

Service Cloud Specialist

Configure Service Cloud to optimize case management, knowledge sharing, and analytics.

~6 hrs