+300 points
Module
Knowledge Basics for Lightning Experience
Use Lightning Knowledge to create a knowledge base for better customer service.
~20 mins
+1,600 points
Module
Service Cloud Agent Productivity
Help your agents work faster and more efficiently in the Service Console.
~1 hr 30 mins
+800 points
~1 hr 35 mins
+10,000 points
Superbadge
Service Cloud Specialist
Configure Service Cloud to optimize case management, knowledge sharing, and analytics.
~6 hrs