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Administrator Exam Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.

Task

Configuration and Setup

Exam Weight 20%

+900 points
Module

Salesforce Platform Basics

Get introduced to the platform, navigate use cases, and build custom functionality.

~45 mins
+500 points
Project

Prepare Your Salesforce Org for Users

Set up the tools your users need to sell in a global business.

~50 mins
+1,000 points
Module

User Management

Set up users and control how they can view or edit your business data.

~45 mins
Link

View and Manage Users

Trailblazer Community Documentation

~10 mins
+500 points
Project

Customize an Org to Support a New Business Unit

Manage users and optimize your business model for efficiency.

~1 hr 30 mins
+300 points
Module

Identity Basics

Secure your org so users can log in once to access a variety of apps, orgs, and services.

~35 mins
Link

Control Who Sees What

Trailblazer Community Documentation

~10 mins
+3,100 points
Module

Data Security

Control access to data using point-and-click security tools.

~1 hr 50 mins
+1,100 points
Module

Permission Set Groups

Use permission set groups to bundle permission sets for a job function.

~40 mins
+500 points
Project

Protect Your Data in Salesforce

Secure your Salesforce org by controlling login and data access for users.

~1 hr 5 mins
Task

Object Manager and Lightning App Builder

Exam Weight 20%

+1,500 points
Module

Data Modeling

Give your data structure with objects, fields, and relationships.

~45 mins
Link

Object Relationships Overview

Trailblazer Community Documentation

~10 mins
+2,700 points
Module

Lightning Experience Customization

Customize the Lightning Experience user interface without writing any code.

~3 hrs
+800 points
Project

Customize a Salesforce Object

Use picklists, filters, formulas, and other tools to customize an object in your org.

~1 hr 45 mins
Link

Notes on Changing Custom Field Types

Trailblazer Community Documentation

~10 mins
+3,100 points
Module

Lightning App Builder

Build custom pages for Lightning Experience quickly with point-and-click tools.

~2 hrs 50 mins
+1,500 points
Module

Formulas and Validations

Tailor your apps without writing code by using point-and-click logic.

~1 hr
Task

Sales and Marketing Applications

Exam Weight 12%

+600 points
Module

Accounts and Contacts

Discover how accounts and contacts work together in Salesforce.

~30 mins
+1,200 points
Module

Leads and Opportunities

Learn to power your sales process with leads and opportunities in Salesforce.

~1 hr 10 mins
+1,000 points
Module

Products, Quotes, & Contracts

Configure price books, templates, and contracts to help your sales reps sell products.

~35 mins
+400 points
Module

Campaign Basics

Learn how to organize and track marketing efforts with the full potential of campaigns.

~40 mins
+300 points
Project

Customize a Sales Path for Your Team

Guide your reps during the sales process and make them more productive.

~30 mins
Task

Service and Support Applications

Exam Weight 11%

+800 points
Module

Service Cloud for Lightning Experience

Set up customer service for your business.

~1 hr 35 mins
+400 points
Project

Set Up the Service Console

Create a customized app to help support agents efficiently manage cases.

~1 hr
+300 points
Project

Create a Process for Managing Support Cases

Streamline workflow and improve productivity with new processes, record types, and rules.

~35 mins
+700 points
Project

Set Up Case Escalation and Entitlements

Create processes to help support teams become more efficient.

~1 hr 50 mins
Task

Productivity and Collaboration

Exam Weight 7%

Link

Activities: Tasks, Events, and Calendars

Trailblazer Community Documentation

~10 mins
+1,300 points
Module

Chatter Administration for Lightning Experience

Get started with Chatter administration in Lightning Experience.

~1 hr 5 mins
+900 points
Module

AppExchange Basics

Extend the power of Salesforce with apps and services from AppExchange.

~55 mins
Task

Data and Analytics Management

Exam Weight 14%

+600 points
Module

Data Management

Learn how to import and export data in Salesforce.

~35 mins
+600 points
Module

Duplicate Management

Resolve and prevent duplicate records to increase user confidence in your data.

~50 mins
+300 points
Project

Import and Export with Data Management Tools

Use dataloader.io and the Data Import Wizard to manage data in Salesforce.

~45 mins
~5 mins
+2,100 points
Module

Reports & Dashboards for Lightning Experience

Visualize key business metrics in real-time using Lightning Experience.

~1 hr 50 mins
+700 points
Project

Create Reports and Dashboards for Sales and Marketing Managers

Track key business information for your stakeholders with reports and dashboards.

~1 hr 40 mins
Link

Compare Access Levels for Report and Dashboard Folders

Trailblazer Community Documentation

~10 mins
Task

Workflow / Process Automation

Exam Weight 16%

Link

Workflow

Trailblazer Community Documentation

~10 mins
Link

Which Automation Tool Do I Use?

Trailblazer Community Documentation

~10 mins
+600 points
Module

Approve Records with Approval Processes

Ensure that critical records are reviewed by the right people at the right time.

~30 mins
+400 points
Project

Build a Discount Approval Process

Make it easy for your sales reps to get the approvals they need for discount offers.

~1 hr 5 mins
+400 points
Project

Build a Simple Flow

Use Flow Builder to capture and update contact information with a flow.

~45 mins
+800 points
Module

Flow Builder Basics

Explore Flow Builder and learn when to use flows to automate your business processes.

~40 mins
Task

Additional Preparation

Additional resources to help prepare you for certification.

+2,000 points
Superbadge

Admin Super Set

Complete the capstone assessment to earn the Admin Super Set.

~1 hr
+2,000 points
Superbadge

User Authentication Specialist Superbadge

Complete the capstone assessment to earn the User Authentication Specialist Superbadge.

~1 hr
+800 points
Trail

Study for the Administrator Certification Exam

Get ready for the administrator certification exam with interactive study tools.

~1 hr 20 mins
Link

Administrator Certification Prep Interactive Practice Test

This test gives you the opportunity to experience the format and level of questions you may see on the exam.

~30 mins
Link

Administrator Practice Test

This test will allow you to experience the environment, format, and level of questions you may see on the exam.

~1 hr 30 mins
Link

Salesforce Certification Days

Join a free, half-day webinar to help you prepare for your Salesforce Certification

~5 hrs
Link

Prepare for your Administrator Certification Exam (CRT101)

(Optional) Instructors will present different scenarios tied to the exam objectives to help prepare you for your exam.

~8 hrs