Administrator Exam Overview
Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.
Configuration and Setup
Exam Weight 20%
Salesforce Platform Basics
Get introduced to the platform, navigate use cases, and build custom functionality.
Prepare Your Salesforce Org for Users
Set up the tools your users need to sell in a global business.
Customize an Org to Support a New Business Unit
Manage users and optimize your business model for efficiency.
Identity Basics
Secure your org so users can log in once to access a variety of apps, orgs, and services.
Protect Your Data in Salesforce
Secure your Salesforce org by controlling login and data access for users.
Object Manager and Lightning App Builder
Exam Weight 20%
Lightning Experience Customization
Customize the Lightning Experience user interface without writing any code.
Customize a Salesforce Object
Use picklists, filters, formulas, and other tools to customize an object in your org.
Lightning App Builder
Build custom pages for Lightning Experience quickly with point-and-click tools.
Sales and Marketing Applications
Exam Weight 12%
Leads and Opportunities
Learn to power your sales process with leads and opportunities in Salesforce.
Products, Quotes, & Contracts
Configure price books, templates, and contracts to help your sales reps sell products.
Campaign Basics
Learn how to organize and track marketing efforts with the full potential of campaigns.
Customize a Sales Path for Your Team
Guide your reps during the sales process and make them more productive.
Service and Support Applications
Exam Weight 11%
Set Up the Service Console
Create a customized app to help support agents efficiently manage cases.
Create a Process for Managing Support Cases
Streamline workflow and improve productivity with new processes, record types, and rules.
Set Up Case Escalation and Entitlements
Create processes to help support teams become more efficient.
Productivity and Collaboration
Exam Weight 7%
Chatter Administration for Lightning Experience
Get started with Chatter administration in Lightning Experience.
Data and Analytics Management
Exam Weight 14%
Duplicate Management
Resolve and prevent duplicate records to increase user confidence in your data.
Import and Export with Data Management Tools
Use dataloader.io and the Data Import Wizard to manage data in Salesforce.
Reports & Dashboards for Lightning Experience
Visualize key business metrics in real-time using Lightning Experience.
Create Reports and Dashboards for Sales and Marketing Managers
Track key business information for your stakeholders with reports and dashboards.
Workflow / Process Automation
Exam Weight 16%
Approve Records with Approval Processes
Ensure that critical records are reviewed by the right people at the right time.
Build a Discount Approval Process
Make it easy for your sales reps to get the approvals they need for discount offers.
Flow Builder Basics
Explore Flow Builder and learn when to use flows to automate your business processes.
Additional Preparation
Additional resources to help prepare you for certification.
User Authentication Specialist Superbadge
Complete the capstone assessment to earn the User Authentication Specialist Superbadge.
Study for the Administrator Certification Exam
Get ready for the administrator certification exam with interactive study tools.
Administrator Certification Prep Interactive Practice Test
This test gives you the opportunity to experience the format and level of questions you may see on the exam.
Administrator Practice Test
This test will allow you to experience the environment, format, and level of questions you may see on the exam.
Salesforce Certification Days
Join a free, half-day webinar to help you prepare for your Salesforce Certification
Prepare for your Administrator Certification Exam (CRT101)
(Optional) Instructors will present different scenarios tied to the exam objectives to help prepare you for your exam.