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#ADM201WEST0 discussing

I vaguely remember us touching on this but how are we creating 2 users when we only have 2 Salesforce licenses (one of which is our own)? Are we using 1 license for 2 users, deactivating and activating as we see fit? 

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Hey #ADM201WEST

ers,

Rewatched session 9, and I noticed that someone astutely mentioned the 8 apps that are available when one spins up a new org.

I came up with an acronym to help me remember them: SSSCCCAM (think SCAM with 3 Ss and 3 Cs).

This stands for:

Sales

SalesForce Chatter

Site.com

Call Center

Content

Community

App Launcher

Marketing

Hope others find this useful.

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Hey #ADM201WEST

ers,

Just wanted to share something that took me some time to figure out last night...And forgive me in advance if this old hat for everyone else...

I wanted to correct our last homework assignment. Specifically I wanted to make sure that members of my org could view community customer portal members' cases.

I created a new case record type, page layout, queue, and a corresponding assignment rule to assign those cases to the queue.

Then, it was time to test. While testing, I ran into this ugly issue where, after pressing the Submit Case button, my customer community user would get a message saying "You have insufficient privileges....blah blah blah...." Boo! No bueno...So, after a bit of google searching, I discovered that communities have their OWN SET OF SHARING RULES! Crazy right?! It's true. Adding a community Sharing Set resolved the problem.

You can create them by going to Set-up > Communities > Settings > Sharing Sets

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