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* Work.com *

Welcome to the Work.com Trailblazer Community Group. This group is your home base for all Work.com solutions and information. Work.com provides you with essential solutions designed to help businesses reopen the workplace as quickly as possible, while helping to keep employees, customers, partners, and communities safe and informed during the COVID-19 crisis and beyond. Check back often as additional resources and webinar schedules are made available over the coming weeks. Confidentiality Statement (http://bit.ly/11YD5E3) This group is maintained and moderated by a Salesforce employee. The content received in this group falls under the official Forward-Looking Statement (http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx).
Ambre Juryea-Amole (Content Strategist at Sercante) posted in #Vaccine Administration At Scale
Jan 27, 2021, 8:52 PM

πŸ₯Ό WEBINAR REPLAY | Vaccine Management on Salesforce: Managing Vaccine Administration At Scale

 

The COVID-19 vaccination campaign has begun. At CRM Science, we are extending the power of Salesforce to enable providers with vaccine management solutions that are safe, effective, and efficient.

 

The CRM Science team recently partnered with clients to build a solution that manages vaccine administration at scale on Salesforce. 

 

This webinar replay has the full story.➑️ https://bit.ly/36ihFfw

 

@PhillyForce @WIT Group, King of Prussia, US @Admin Group, Philadelphia, US  @* Salesforce Health Cloud *   @Salesforce.org Customer Success @The Blog Group @* Sales Enablement (fka myTrailhead) * @* Customer Architect Community * @CO Healthcare & Life Sciences User Group @Education Hub @* Work.com *  @Trailblazer Community Cove @* Salesforce Administrators * @Healthcare User Group 

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Ryan McCauley (Director of Contact Center & Care Platforms at SmileSet)
Dec 21, 2021, 4:12 PM
Employee User Settings Error when Auto-create users and Employee Person Account Sync both turned on

When using Work.com/Employee Concierge, in setup we have tried to turn on "Auto-create users" in setup under "Employee-User Settings". This enables a package trigger that should create a new user when a new employee record is created. When this is turned on, we get this error when saving a new employee record:

 

  • DML operation on setup object is not permitted after you have updated a non-setup object (or vice versa): PermissionSetAssignment, original object: Account

This error only occurs when the Concierge EmployeeTrigger (which creates new PersonAccount when Employee record is created) is also turned on. This appears to be a conflict resulting from both triggers trying to insert a User record and PersonAccount record in the same DML transaction. Since both these triggers are managed, we can't fix this.

 

I suppose the workaround is to turn off one or the other of these tirggers, and then manually run it's associated batch job after creating new Employees. But wanted to check to see if we are missing something. Thanks.

4 answers
  1. Ryan McCauley (SmileSet)
    Jul 27, 2022, 3:45 AM

    @Gloria Gutierrez Thanks for the response. I'm not seeing that permission in this org (where is it located?).

     

    We ended up turning off the "Auto-create users" trigger and writing our own custom trigger.

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Jeff Dixon (Traction on Demand)
Jun 2, 2022, 1:54 PM
Command Center Retirement

With the upcoming retirement of the Command Center, are any objects being deprecated? In particular, we are using Employee and Crisis Assessment.

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Ryan MacAlmon (Service Delivery Consultant | Solution Architect at Hewlett Packard Enterprise) asked in Service for Slack (beta)
May 26, 2022, 7:42 PM
How can I connect Slack channels to Salesforce community groups?

I am looking to see if it is possible to connect Slack channels to a Salesforce community group. 

 

The use case: 

  • Today we use Salesforce Service cloud for internal employee support for HR and IT cases. 
  • Today we also use Slack and teams have started to create channel on "support". 

 

It would be great is I could connect this with the features of Salesforce community groups, like moderation, upvote, downvote, "Selected as the best answer", analytics.  

 

Any ideas? @* Work.com *@* Experience Cloud *@* Service Cloud *@IdeaExchange@* Salesforce Platform *

3 answers
  1. Kamran Parajon (Salesforce)
    May 27, 2022, 1:53 PM

    Hi @Ryan MacAlmon

    Let me see if I understand your question here. So, you have a community group and a Slack channel that both allow users to go to either one for the same topic? If so, are you looking to:

    1. Connect the corresponding community group and Slack channels so that they pass messages and activity to each other, so they're 'in-sync' (i.e. message posted in community group shows in Slack channel)

    2. Keep them separate but have community functionality (up vote, down vote, best comment etc) available in the Slack channel

    3. Or both of the above?

     

    Here's my thoughts:

    The Service Cloud for Slack app does not do any of this today and that's what this group is specifically focused on.  

     

    #1 could potentially be partially achieved using Flow.  There's a beta Slack Flow Action called Send Message, which based on salesforce activity sends a message to Slack. If you're using one of the Salesforce Slack apps, like Sales/Service Cloud for Slack, you could have a flow send the message to your Slack Channel when a comment is created in the community group. You'd need the NetworkScope (CommunityID) and ParentID (CommunityGroupID) to set up the flow and when a feeditem matching those criteria is created, it could send a message to your chosen Slack channel so it appears in both places.  It would only be 1 way though, so the two wouldn't really be in sync. 

     

    Later this year (safeharbor), we'll have the Apex for Slack SDK beta available where you might be able to build a custom app that gets you closer to what you're looking at achieving here. 

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Ryan MacAlmon (Service Delivery Consultant | Solution Architect at Hewlett Packard Enterprise) posted in * Experience Cloud *
May 12, 2022, 4:14 PM

Did you know? For the Employee Service Community Template in order to show Topics and Recommendation tabs under the Content Management section, you have to have "Show all settings in Workspaces" selected under Administration>Perferences.  

 

This differs from other templates, like Help Center. It does not have to be selected to show these tabs @* Work.com *

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Ryan MacAlmon (Service Delivery Consultant | Solution Architect at Hewlett Packard Enterprise)
May 2, 2022, 1:55 PM
Is it possible to get any insight into the Roadmap for Work.com?

Is there any possible way to have any insights into what is next for work.com/employee workspace/concierage?

3 answers
  1. Ryan MacAlmon (Hewlett Packard Enterprise)
    May 4, 2022, 12:55 PM

    Thanks, both, but this is not exactly looking for. More like the Product Manager sharing what is coming up.

     

    For my use case, I'm more looking at the Employee Experience and Concierge and not the Workplace Commande center

     

    Also for example 28-Apr-22 Employee Experience and Employee Concierge were updated to v10.2 (release notes not updated) 

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Ryan McCauley (Director of Contact Center & Care Platforms at SmileSet)
Apr 8, 2022, 5:57 PM
"My Support Tickets List" component in Employee Concierge

Client is asking if "My Support Tickets List" in Employee Concierge Community will show user's closed cases for all time, or is there a limitation? I can't find any detailed documentation about this component's behavior. As far as I can tell there is no way to control or filter it. I assume it will show all cases for all time? Thanks!

3 answers
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    Apr 24, 2022, 4:41 PM

    Hello,

     

    I can see this post has gone a while without any response so I'll do my best to help here. 

     

    Is exposing a standard list view not an option as you could apply your own filters to this?

     

    Thanks Tom

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Cristina Moscoso (Marketing Manager at Chainlink Labs) posted in * Customer Success *
Jan 7, 2022, 10:06 PM

πŸ—žοΈπŸ—žοΈ  [The Trailblazer Tribune] January 7, 2022 πŸ—žοΈπŸ—žοΈ 

 

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Cristina Moscoso (Marketing Manager at Chainlink Labs) posted in * Customer Success *
Jan 15, 2022, 12:14 AM

πŸ—žοΈπŸ—žοΈ  [The Trailblazer Tribune] January 14, 2022 πŸ—žοΈπŸ—žοΈ 

 

NEW CONTENT EVERY WEEK! Be sure to read your weekly digest email on Monday mornings to catch our latest newsletter.

 

Download to access links:

πŸ—žοΈπŸ—žοΈ [The Trailblazer Tribune] January 14, 2022 πŸ—žοΈπŸ—žοΈ NEW CONTENT EVERY WEEK! Be sure to read your weekly digest email on Monday mornings to catch our latest newsletter.

 

FEATURED

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Are you a busy admin looking for guidance on getting started with Sales Cloud? This 2-day (or on-demand) webinar focuses on our most FAQ’s. You’ll learn best practices, watch demos and get all your questions answered LIVE.

AMER | Jan 18 & 25 

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  1. Cristina Moscoso (Chainlink Labs)
    Jan 15, 2022, 12:15 AM

    @* Release Readiness Trailblazers * @* Sales Cloud - Getting Started * @* Service Cloud * @* Lightning Now! * @* EMEA Success Central * @* Marketing Cloud Engagement * @* MC Account Engagement (fka Pardot) * @* B2C Commerce * @* Salesforce Commerce for B2B & D2C * @* Salesforce Administrators * @* Salesforce Developers * @Salesforce Certified Professionals @Serviceblazer Community Group @* Work.com * @Trailblazer Community Cove @* Salesforce Einstein * @* CRM Analytics (fka Tableau CRM) * @Nonprofit Hub

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Cristina Moscoso (Marketing Manager at Chainlink Labs) posted in * Customer Success *
Dec 17, 2021, 9:10 PM

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