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WarningAdaptive Software User Group, Indy was archived. To reactivate, contact the group owner Jasmine Quiett.
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Adaptive Software User Group, Indy
This was posted last month by Adam Rodenbeck, and I just wanted it to be shared in this group as well. it is a very useful reference for Salesforce Users on Keyboard Navigation. :-)
Salesforce is constantly trying to streamline daily usage by using Keyboard Shortcuts. Using less clicks to perform actions has always been a faster way of using software (once you memorize the keystrokes). Besides the fact that keystrokes are faster they make certain areas of Salesforce accessible/more accessible to the blind/visually impaired user. It's a win for everyone.
Here is a link to the help document of the current list of keystrokes used in Salesforce:
https://help.salesforce.com/articleView?id=accessibility_keyboard_shortcuts.htm&type=5
Most recently I noticed they added keystrokes to the Lightning App Builder. If you get into Lightning App Builder, go to the Help button, in the drop-down select "keystroke help". This will show you all of the keystrokes for the Lightning App Builder.
For a blind admin this is fantastic. we don't need to use JAWS keyboard shortcuts because they have made it accessible with these. It made this drag-and-drop monster a cute little puppy we can all love.
Color blindness affects 3 million people globally, so this is a visual impairment that matters more than one would think. What could be the problem with color blindness in Salesforce?
With Salesforce we all love Dashboards for information at a glance. Charts and graphs work well, and they look good. The issue with the default palette (and majority of the palettes) in Lightning dashboards is the lack of contrast between colors. Since there can be/are color blind people using Salesforce, it would be great to know how to accommodate these users.
I found this article on how to change the colors of a dashboard with themes and palettes (Only available in Salesforce Lightning Experience):
https://help.salesforce.com/articleView?id=dashboards_color_theme.htm&type=5
In the article it specifically mentions the "Mineral" palette for High Contrast. While for most users this palette wouldn't look the most attractive, visually, it does serve a very useful purpose. Those that are color blind need very different colors to see color changes. The "Mineral" palette works because it alternates completely different colors on the color wheel. The color blind user might not be able to tell exactly which color they see, but they will see a difference in colors, making the graphs and charts readable.
One color example, if you have a blue and purple together they are going to look about the same to a red/green color blind individual because they can't see red mixed with blue, in the color purple. It would just look like blue next to blue.
There is a variety of colors that can be affected with color blindness and many causes from birth to later in life. Unfortunately this palette change only helps with graphs and charts, but it’s definitely something worth looking into for those that need it.
**Salesforce Classic and Color Blindness- There is a checkbox in the User Record for a Permission, called “High Contrast Palette on Charts”. I am sure that it once worked, however, with me playing around with it and researching what I could online, I do not see a difference with the box checked or unchecked. If you are able to get it to work I would love to know the secret.
Did you know that if you ever wanted to learn, play around, or test how JAWS or NVDA (screen readers) work, you can actually download a copy of either/both and try them out? Well, you can! Don't worry, if you start either program up you can still navigate your computer as normal (the mouse, screen, and keyboard still work), but you will also be about to navigate just about any program with keystrokes instead.
You can google keystrokes for JAWS or NVDA for what ever program/browser you so choose so don't get too scared off; there are a lot of keystrokes out there. I recommend you leave a tab in your browser pulled up as you try them out.
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JAWS (Job Access With Speech) is primary screen reader for most blind screen reader users. This used to be a very expensive program, however, they have recently changed this method of sales to be a subscription versions, to make it cheaper & to stay up to date with every other program used with Windows/Macs. Since JAWS is a paid program, you can download a full copy, with a 40-minute mode, and get a taste of the program. You can keep restarting the program as much as you'd like and get the newest versions at any point. The 40-minute mode is useful for programmers to test programs/apps/websites without paying for it, and check if what you create is accessibility friendly.
You can learn more about JAWS and download it here:
https://support.freedomscientific.com/Downloads/JAWS
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NVDA (Non-Visual Desktop Access) is an open source screen reader that is not the primary choice of most screen reader users, however, there are certain sites/pages/programs that can work better with NVDA than JAWS, at times; most heave JAWS users have NVDA installed just in case we need an alternative. It is the only completely free, portable screen reader for Microsoft Windows (NVDA is not available on Macs).
You can learn more about NVDA info and how to download it here:
**I do not work for either of these companies that offer screen readers, I just thought this would be useful information for any admin/developer that wants to understand and test programs/apps for a screen reader user.
Accessibility for all users is always going to matter. I hope you consider taking these for a test drive some time, just for kicks. You might even enjoy having your eyes take a break once and a while and have your computer read all the text on the page.
I want to invite all the user group members in Indy to join the 'Adaptive Software User Group, Indy'!
I am a Salesforce Administrator Intern for Bosma (presently), who just so happens to be Legally Blind. I've been a member of the majority of the Indy User Groups since joining the Trailblazer Community and have attended quite a few meetings around town; meeting so many wonderful people. I love that there is a group for just about any part of Salesforce here in Indy, however, we are lacking one group that would benefit many in the Salesforce Ecosystem.
I decided to create this group because a Blind or Visually Impaired User could work for any company here in town and knowing how to accommodate a JAWS, ZoomText, Fusion, or NVDA user could prove difficult not knowing the adaptive software and how they interact with Salesforce. Having Blind/VI users in your org is, of course wonderful, but can also require your admins to tailor profiles, views, and layouts to specific users. Issues will also arise in Salesforce when updates occur with the Salesforce Platform, adaptive software, and web browser. Visual Impairment is a spectrum so your approach to inclusion will need of vary for the users as well. People have different amounts of vision, skill sets, and Salesforce knowledge making this a very interesting topic for all.
Here in town, Bosma has offered several Salesforce Administrator training classes to Blind and Visually Impaired people for over a year now. I was in the inaugural BosmaForce Class, last summer, and became the first to obtain my ADM201 Certification immediately following the class. While I am still on the lookout for a permanent role as a Salesforce Administrator, I want to give back to the ecosystem by adding this group for everyone to learn and adapt to having Blind and Visually Impaired Users in your Orgs.
Post any articles, tips, news, tricks, updates, troubleshooting, and questions related to adaptive software in this group. This is starting off as just an online user group at the moment, until I can gain members and a sponsor. My goal would be to have quarterly, in-person meetings around town.
Thank you so much for your time reading this post and I look forward to having you in this group!
3 comments
@Michael Weber Thanks so much for joining this new group and offering assistance! Since I'm just getting this group started, sharing that it exists is the first task.
I plan on posting tips or sharing articles in here weekly that can aid users, admin, and/or developers. I feel the biggest issues any Blind/VI Salesforce user faces in Salesforce is being the only one in an org/company, especially when issues arise. Often a user needs help and the Salesforce team doesn't know how to help because of lack of adaptive software knowledge. I want to help bridge the gaps.
Along with that thought, Bosma has been training people to become Salesforce Administrators a few times a year, here in Indy since my class last summer. That means that there will be more Blind/VI users/admins in the ecosystem than most any where else.
I've had a few conversations with Admins and Developers at user group meetings this past year, while networking, who are immediately impressed with my ability to learn and do everything they can do with Salesforce, but they are very curious how it works. I've even been asked to be a presenter at meetings to demo 'a day in the life as a Blind admin'. While that would be great for the few that come to the meeting I would present at, I wanted to share on a larger scale as well.
Hopefully with this group I can help break down barriers about Blindness and show that I/we can be valuable members of any Salesforce team with just a few modifications and adaptive software.
Hey there,
Here's an article that is a nice overview on how to create a more streamlined feel in Lightning apps for both Blind and Low Vision users. By assigning them to one of two Profiles and then making tweaks in the layouts to cater to the type of users who are in your Org. It's definitely food for thought.
I personally am a Fusion User (the combination of JAWS, a screen reader for the Blind, with ZoomText, a magnification software for Low Vision) so I would walk the line between the two Profiles. Since I use Fusion I never have my screen zoomed in to 800% for any amount of time because at that point its more efficient to use the JAWS part of Fusion. I had not thought about using the Accordion Component to aid Low Vision Users, it might come in handy in the future where ever my Salesforce path leads me.
I think the biggest take away is the end, "Every user with a disability is going to have their own approach or set of techniques for accessing computers and tools like Salesforce. If you aren’t sure what approach will work best for someone, just ask them. They’ll be glad you did!"
Hopefully this article helps open your eyes with how to better serve these users in your Org!
How to Configure Salesforce for Your Blind and Low Vision Users
Hello and Welcome to the Adaptive Software User Group, Indy!
I will start off by introducing myself. I am Jasmine Quiett, a Certified Salesforce Administrator who just happens to be Legally Blind. Everything I have done on Trailhead, and in my working experience with Salesforce, has been since becoming Legally Blind. I would love for this group to be a go-to spot in the Trailblazer Community where Adaptive Software Users can come together to help, share, and support one another in the Salesforce Ecosystem.
We have daily struggles in Salesforce: the JAWS cursor not automatically jumping to modal pop-up windows, to finding unnamed buttons, to parts that are just impossible (like Schema Builder). We will always run into some sort of obstacles because of the ever changing/updating programs/Salesforce platform.
I do not claim to be an expert of all things Salesforce nor do I know everything adaptive software related, however, I believe that with a group in the community devoted to this purpose we will all be able to share, support, and help others with sharing our experiences. This is not just for Admins or Developers, but for every JAWS/ZoomText/Fusion or NVDA users that utilizes Salesforce.
Ask questions, share successes, and encourage each other, no matter your role!