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Events Mobile App Support

The group for helping with any Events Mobile App questions and issues.
Saebra Waterstraut (Researcher at Salesforce)
Feb 26, 2020, 10:16 PM

**FEEDBACK OPPORTUNITY**

 

Want to help improve the Salesforce Mobile app?

 

We're looking for mobile admins and mobile users to sign-up to share their feedback with our user research team! Use this link to opt in to be contacted for future studies. Please feel free to share this link with other colleagues who may be interested as well.

 

https://design.secure.force.com/ux/events?id=115

 

This link does not sign you up for a user research study. The link tells our mobile user research team that you are open to being contacted to sign up for a future study.

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May Nguyen
Nov 20, 2019, 4:58 PM

Hi, I am not receiving the Breeze link to my email I used to register (also not in my Spam folder). May I have assistance with this, please? Thank you!

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Samantha Gavlas (Salesforce Administrator at Hiab)
Sep 5, 2018, 3:58 PM

I'm trying to login to the Events app for Dreamforce 2018 but when I use my registration code, it gives me a breeze link error and when I try to login with my Salesforce credentials I get the screen attached. 

eventserror.jpg
16 comments
  1. Ben Edwards (Salesforce.com)
    Nov 15, 2019, 7:40 PM
    Hi Anissa. Do you have any further information regarding the login issues your customer is experiencing? Would it be possible to have your customer submit feedback through the Events app? Feedback can be submitted in the app either through More > Feedback, or through More > Settings > Send Logs.
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Deval Shah (Salesforce Developer at Aetna)
Nov 7, 2019, 9:38 PM

Hi, I am not able to login into my Salesforce Events App. From the Events App--> I clicked on 'Log In' ---> added the 'Registration ID---> Clicked on  'Continue'---> Entered 'Last Name---> Click on 'Send Breeze Link'---> Received the link in my inbox---> but when i click on 'Log In' from that link it is taking me to browser and not on the Event App. (Screen Shot Attached) so on browser page i am not able to login.

Breeze login Page.png
1 comment
  1. Kevin Ota (salesforce)
    Nov 7, 2019, 9:51 PM

    Hi Devalkumar,

    It looks like your company has a restricted email and browser which is preventing the app from opening with authentication in that page. There's 2 things you could try instead:

    1. If you have a personal email account on that phone, you can forward the breeze email in your personal email which should let the app open and authenticate (Breeze emails work for 30 minutes until they expire, so you probably need to login one more time)

    2. On the login page in the Events app, you can click "Log in Manually" below the "R-ID" field. From here you can use your salesforce login.

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Leszek Wegiel
Oct 31, 2019, 10:57 AM

Unable to login to book sessions for Dreamforce with my Event Logins, when trying to rest password  - nothing comes to my email.. any ideas

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Madeleine Sestan Bach (Lead Marketing at Hästens Beds AB)
Oct 29, 2019, 8:30 PM

Hi,

I can’t get in to the event app. Doing all the steps but it doesn’t work. Apparently I don’t have access but I have a full conference program.

2 comments
  1. Kevin Ota (salesforce)
    Oct 29, 2019, 11:38 PM
    Hi @Madeleine Sestan Bach

    did you login using your "R-12345678" number you received as part of your Dreamforce registration?

    If you're still stuck, can you open the Events app > More > Settings > Send Logs and we'll try to figure it out.

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Abhi Neupane (Lead Salesforce admin at JMA group)
Oct 28, 2019, 7:44 PM

Hello, I am logged out of the app and now can't login.

I have uninstalled and re installed the app. Still get your no internet connection error. But that is no the case I can get to and use other apps just fine.

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Saira Naeem (Solution Architect at Salesforce)
Oct 8, 2019, 8:38 PM

Hi, 

 

I signed up for dreamforce using my Org id and since we have encryption on i cannot get into the events app using breeze link. When i click the link i get "unsupported" browser error. 

 

is there a way to change my registration email to personal email so i can login to the events app, OR make the breeze link work somehow

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Rachel Kingston (Houzz UK)
May 20, 2019, 4:45 PM

Hi SF Team, I have downloaded the Event App in advance of the World Tour on Thursday however when I try to log in with my registration code, the Breeze link I get is unresponsive. When I try to log in manually I get an SSL Error - can you please support? I'd love to build my agenda in advance. thanks

2 comments
  1. Rachel Kingston (Houzz UK)
    May 28, 2019, 8:06 AM
    Hi Hong, yep I got sorted in the end. If you get the Breeze link sent to your email, open the link on your phone rather than on your desktop - which is what I had been doing. Hope that helps.!
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