I have the connector add in to my QBO and it is installed as a managed package to SF. But I can't activate the objects in SF. I added the permission set license. I activated the managed package. But if is bidirectional what do to see it in SF. Thx
1 answer
I’ve seen this a few times with the QBO managed package, install + license doesn’t automatically mean the objects show up or start syncing.
First I’d double-check:
- the actual Permission Set (not just the license) is assigned
- object/tab visibility in profile/app
- page layouts (sometimes objects exist but aren’t exposed)
- and that the connector setup/auth + sync config is fully completed on the QBO side
We had a similar experience and ended up switching to Skyvia for the sync. It was easier to control mappings and understand what’s actually happening, instead of relying on the managed package. Not the first thing to try, but a solid fallback if the native connector keeps acting up.
