Skip to main content
Featured group

Reports & Dashboards

This is a public group. Ask questions, share posts and collaborate about reports & dashboards!
19 comments
  1. Jun 17, 9:08 PM

    Good reminder — these upcoming Salesforce security changes are definitely something admins should not leave until the last moment.

    We’ve already started reviewing MFA readiness and Transaction Security Policies across orgs to avoid last-minute disruptions.

    The key is to test phishing-resistant MFA early and validate report access flows under step-up authentication before enforcement kicks in.

0/9000

Hello All,  

 

I've been reviewing the article about the new step up authentication requirements for report actions, 

Prepare for the upcoming Step-up Authentication requirements on Report Actions, and it says specifically, "Available in Sandboxes:

Starting May 27, 2026, staggered over approximately 7 days".  

 

Therefore, I should see the "

Require periodic step-up authentication when exporting or printing

" option when I go to Setup --> Identity Verification --> Session Security Level Policies --> Reports and Dashboards, I do not see that option. The only options I have are: None, Block, Raise session to high assurance, Raise session to high assurance when exporting or printing, Require periodic step-up authentication. 

 

Another quote from the article, "Unlike the broader “

Require periodic step-up authentication” setting that was previously made available, the “Require periodic step-up authentication when exporting or printing

” policy allows users to view reports and dashboards without triggering a step-up challenge. While the new policy replaces the former by default upon enforcement, admins may see and select either option prior to enforcement." 

 

Does anyone out there have the specific "

Require periodic step-up authentication when exporting or printing

" option available in their orgs? 

 

I talked to Support and they say it should be available soon but could take up to 4 days, which would leave us 7 business days to test and understand end user effects and develop an effective communicaiton plan. This doesn't seem like good business practice on Salesforce's part.

0/9000

🎉 Big shoutout to our incredible Forum Ambassador, @Sushil Kumar for an awesome deep dive on "Add Custom Link to Lightning App Record Page"!📘 Check out the article here >> https://help.salesforce.com/s/articleView?id=005336072&type=1 

 

🔍 Found it helpful? Have thoughts to share?

 Let us know by clicking the "Yes" or "No"  button at the bottom of the article—your feedback helps us improve!🎉 Big shoutout to our incredible Forum Ambassador, for an awesome deep dive on> 🔍 Found it helpful?" style="display: block;" />

 

#Reports & Dashboards

4 comments
0/9000
1 answer
  1. Jun 13, 3:54 PM

    Assuming you have already tried following built-in Report types :

    File and Content Engagement: Tracks how many times a file has been downloaded, shared, liked, or commented on.

    File and Content Downloads: Details which users downloaded specific files and exactly when they did it.

    Content Authors & Timeframes: Displays how many files each author has published and monitors publication volumes within a specified window.  

     

    Workarounds for Tracking Files on Records:

    If you need to report on which files are linked to standard or custom objects, native custom report types will not work because the underlying link object (ContentDocumentLink) is blocked from custom report types. Instead, use these common workarounds: 

    SOQL Queries: Run a query via the Salesforce Workbench or developer tools on the ContentDocumentLink object. For example: 

    SELECT ContentDocumentId, LinkedEntityId FROM ContentDocumentLink WHERE LinkedEntityId IN (SELECT Id FROM Account)

     

    Flow Automation: Build a Salesforce Flow that triggers whenever a file is uploaded. The flow can automatically check a custom checkbox field (e.g., Has_File__c) or update a timestamp field on the parent record, making the parent record easily filterable in standard reports.

0/9000

A dashboard with over reports using 3 different custom report types, A, B, C.   The report types B and C custom objects have no parent child relations with the custom objects in report type A.   The dashboard filter is based on the custom object/field in report type A.  

So Dashboard components using report type B or C has the "unavailable. There are no related fields in the report." error.

Any suggestion to get the Dashboard filter working for components using report types B and C?

5 answers
  1. Jun 12, 3:10 PM

    I achieved this by using the same API name for my custom field across all objects. Then the filter will work for report types A&B and B&C on the same dashboard.

0/9000

Hi Community,    I'm trying to build a Case report in Salesforce and need some guidance on the configuration.    **Requirement Overview:**  I need a summary report on the Case object that groups data by two fields:  - **Record Type** (standard field)  - **Request** (custom field)    For each unique combination of Record Type + Request, I need the following three columns:    1. **Closed Cases Count** – Count of cases where the Status picklist field contains "Closed"  2. **Open/Non-Closed Cases Count** – Count of cases where the Status field does NOT contain "Closed"  3. **SLA Missed Count** – Count of cases where the SLAMissed field (checkbox) is TRUE    **What I've tried / Where I'm stuck:**  I can group by Record Type and Request easily, but I'm struggling to get three separate conditional counts in the same report row. Salesforce summary reports don't natively support conditional column counts (like COUNTIF in Excel), so I'm not sure of the best approach.    **Questions:**  - Is this achievable with a native Salesforce Summary or Matrix report using bucket fields or custom summary formula.    Any guidance or examples would be greatly appreciated. Thanks in advance!   

 

@Reports & Dashboards 

1 answer
  1. Jun 10, 1:14 PM

    Can you post screenshots of the Report, showing the Report Type, the Settings, and Filters that you're currently using, the results you're currently getting, and a mock-up of what you want?  ​​​​​​​ 

     

    For questions related to Reports and Dashboards those are really helpful

0/9000

My report does not show email contact despite that the email is well set up under contact information 

I noticed that the "Full Name" is not visible on my report as well despite that the contact is well added to the Account   Contact ID is missing as well

 

@Reports & Dashboards 

3 answers
  1. May 27, 5:11 PM

    @Anna De Paulis

     

    Sometimes fields are not added to the report layout.

    In Report Builder:

    1.  Left panel → Search fields: 
      •  Contact Full Name 
      •  Contact Email 
      •  Contact ID 
    2.  Drag them into the report columns 

    Possible field names:

    •  Contact: Full Name 
    •  Contact: Email 
    •  Contact ID
0/9000

When trying to modify existing reports within the report builder, I'm unable to reorder columns or groupings.  When I click on and drag an existing field on the report my browser completely locks up.  These are not large reports.    I'm able to add and remove fields but cannot reorder them.  This is happening in Edge and Chrome.    @Reports & Dashboards 

2 answers
  1. May 21, 1:22 PM

    Can you post a complete (the entire screen) screenshot of what you're seeing in the Report Builder?   

     

    Just to confirm, do you have the

    Show Detail Rows

    slider selected?  

     

    Can you post a complete (the entire screen) screenshot of what you're seeing in the Report Builder? Just to confirm, do you have the Show Detail Rows slider selected?

     

     

0/9000

Hi - Our sales team does their targeting by exporting opportunity data from SFDC to excel via a formatted report. One issue we are coming across is that when you export a report to a formatted view, a count row automatically appears at the bottom. Since the count row is a merged cell, users cannot sort their data in excel without removing the merged 'count' labelled column.    I am trying to find a solution where we can use formatted excel reports, but automatically remove the count row / column, so this is not a manual process for sales.    FYI - We prefer to use formatted report vs. CSV details since its more user friendly   

@Reports & Dashboards 

4 answers
  1. May 20, 3:41 AM

    Per my knowledge the Record Count can't be removed from the report unless you group by columns or summarize. Here is a discussion that is supported in classic theme

0/9000

Hello,   

I’m currently working on setting up filters for two or more countries in one dashboard. I understand this can be done by applying a ‘Market’ filter at the dashboard level. However, some components may not be reflected properly, as their report filters does not have the right ‘Market’ filter (some of them is Market Code/Market Name etc)   

Currently, I haven’t found a solution that allows filtering by ‘Market’ and applies consistently across all dashboard components (reports).    

Could anyone advise if this is possible (either with or without admin configuration)?    

Thank you in advance for any insights or suggestions     @Reports & Dashboards 

2 answers
  1. Apr 29, 2:03 PM

    Generally speaking a Dashboard Filter needs to reference a "common/shared" field that is in every Report Type referenced in every Source Report, used in every Component within the Dashboard.   

     

    2 different fields that are the same datatype, have the same values, and serve the same purpose, is not enough to make them available as a Dashboard, they lterally need to be the same singulear field 

0/9000