Hello Community,
We have enabled Einstein Activity Capture in our Salesforce org, and the Microsoft 365 connection appears to be working correctly. Users have successfully logged in with their email accounts, and the synchronization is active.
Currently, when a user sends an email from Salesforce, it is sent successfully and appears in the corresponding mailbox. However, we are experiencing an issue with calendar event synchronization.
Even though event synchronization is enabled in the Einstein Activity Capture settings, Outlook/Microsoft Teams events are not appearing in the Salesforce calendar for users.
Besides verifying that event synchronization is enabled, what other settings, permissions, or configurations should we review? Are there any known limitations or common issues that could prevent Outlook/Teams events from being displayed in Salesforce?
Any guidance would be greatly appreciated.
Thank you!
Hello Juan! This may sound silly but my users once couldn't saw events because the calendar did not have checked the proper checkbox and they only saw the events they created and not the ones from Google calendar (we use Google instead of Microsoft)
