The new Ask Agentforce / Coworker seems excellent. We've set it up for a pilot group in our org and it seems to be really powerful. Great UI and should be able to hand-off to other Agents you build. Makes for a much better AI experience on early testing.
However, we're unable to fully set it up and as a Beta product it's tricky to get support so wondering if anyone has any recommendations or
@Joel Primackif you have any way of passing on contact to the product team.
Standard search funcitonality seems to work really well. It can access our org metadata to figure out what a pilot user is asking about, retreive matching records.
However, when it needs to either query by owner (what tasks do I have due today?) or needs to hand off to an agent users get an error.
e.g. 'It looks like the current session isn't authorized to access your user details right now — I'm getting an
INVALID_SESSION_IDerror, which means the session may have expired or doesn't have API access enabled.'
I've checked the recommended settings. I suspect it may be due to us having API Access Controls enabled in our org and there may be an Oauth policy I need to configure but I can't find any documentation to help with this.
I'd love to be able to use this new Coworker experience before we start extending access and rolling our our agents so any help very much appreciated.
#AgentforceFor anyone experiencing the same issue and with thanks to @Joel Primack
and the product team there's a known issue that's affecting some customers.
The temporary workaround (fine for Sandbox/Scratch Org Testing) is to assign the 'Use Any API Client' permission to users you want ot interact with the agent.
The team are working on a permanent resolution (as you wouldn't want to apply the workaround in production)
