A few days ago, I activated EAC, but the sync isn't working. In the 'User Health Status' section under 'Contacts,' it shows 'Exchange email addresses connected to Salesforce: Unlinked.' Because of this, the contacts don't sync with my phone, and I'm not sure how to fix the configuration.
#Sales Cloud Einstein
1 answer
@GlobalOne80 Admin Please check the Salesforce Help articles below for the resolution:
https://help.salesforce.com/s/articleView?id=000357966&language=it&type=1
https://help.salesforce.com/s/articleView?id=sales.aac_contact_sync_prepare.htm&type=5
https://help.salesforce.com/s/articleView?id=000392263&language=en_US&type=1Please verify that the Salesforce user email matches the connected Exchange mailbox email address. Also, confirm that the user is added to the correct EAC configuration and reconnect the email account if needed.
