I followed every Instruction from Trailblazer module, "Add The SoftPhone Utility to Your App" but after following the exact instruction im unable to find those options Like Open CTI Software and Call Center. AI Says this is due to Ongoing maintenance then how am i supposed to complete my learning trail if anyone got tricks help me out.
#Salesforce Admin #Trailhead Challenges #Trailhead #Certifications #Trailhead Support
2 answers
This feature is being discontinued and is not available in new environments. Unfortunately, there's nothing that can be done.
See more:
Phone from a Call Center with Open CTI
