Hello! I am stuck on the very past step of the "Prompt Builder Templates Superbadge". The challenge says it is not complete because "An email message to Robinette Bullman wasn't sent using the 'Program Recommendation Email' prompt template. Review the 'Send AI-Powered Sales Emails' scenario and related Help article section." However, when I try to send the email to Robinette I get the error "We can’t send your email because your email address domain isn’t verified. Ask your Salesforce admin for help". I am not sure how to send an email to satisfy the criteria when no email domains are verified in the dev org? Has anyone gotten around this issue?
@Erin Duncan Salesforce now blocks outbound email from unverified sender domains. That is why the email send fails even though the prompt template may be configured correctly. Check: https://help.salesforce.com/s/articleView?id=005316090&type=1
In the superbadge org, try enabling the substitute sender option for users whose domains can’t be verified Setup -> Email -> Send Email for Users with Unverified Domains
After that, go back to Robinette Bullman’s Contact record and send the email again using Draft with Einstein -> Program Recommendation Email
. The superbadge page confirms the email must actually be sent using that prompt template:
https://trailhead.salesforce.com/content/learn/superbadges/superbadge_prompt_builder_templates_sbuAlso check Setup -> Deliverability and make sure access is set to All Email.
If the substitute sender option is not available in the special DE org, open a Trailhead Help case. The challenge requires an actual email send, so this cannot be bypassed just by previewing the prompt.
