We are using the standard "Answer Questions with Knowledge" agent action in Agentforce. However, all hyperlinks returned in the Knowledge Summary output are automatically being wrapped by the Agentforce UI in the following format:
xxxxxxxx.sandbox.my.salesforce.com/AiCopilot/URL_Redacted
Because of this, users are unable to see or access the original Salesforce Knowledge Article URLs directly.
Steps Already Taken:
- Added all relevant domains to Trusted URLs.
- Added sandbox companion URLs to Trusted URLs.
- Checked the Citations URL input, but it appears to be community-specific and not applicable in this scenario.
- Verified the “Show Sources” configuration, but there is no URL field available with the custom retriever setup.
- Confirmed that output rendering is locked for the standard action and cannot be customized.
Expected Behavior:
The links displayed in the Knowledge Summary should resolve directly to the actual Salesforce Knowledge Article URLs instead of the AiCopilot/URL_Redacted link format.
