My business is structured so that the only individuals we want to market to all sit under Leads but they also create Contacts who are back ups if the Leads don't answer the phone. This means that around half of my Prospects Limit is being wasted on Contacts we don't want to Contact. How can I switch off the Contact sync without stopping our Leads from being synced over?
Hi @Henry Otty ,
You can’t disable Contact sync entirely and still have Lead sync active in Account Engagement because both sync through the Salesforce connector. The best option is to use Marketing Data Sync criteria, sharing rules, or automation rules to only sync marketable Leads and certain Contacts. You can also create a custom field to tag backup Contacts, and also prevent them from syncing so they do not count against prospect limits.
