Hello everyone,
I'm experiencing a persistent issue with duplicate contacts being created in waves (2 to 4 records at a time) automatically within seconds of a manual creation.
Despite our efforts, we are struggling to find the root cause as the standard logs don't seem to capture the specific trigger for these clones. This issue has been ongoing since early March.
Our technical infrastructure:
- Salesforce Edition: Enterprise
- Sync tools: Einstein Activity Capture (EAC) Bidirectional + Pardot Connector (Account Engagement) v2.
- Automation: We have no automated contact creation flows (only updates).
The problem: When a user manually creates a contact in Salesforce, we observe the following:
- T+0: User creates the contact.
- T+seconds/minutes: 1 to 3 duplicate contacts are created.
The Mystery: Our Duplicate Rule is currently set to "Block" on Create and Edit. Normally, this should prevent any clone from being saved, yet these records are still bypassing the rule.
Questions:
- Have you ever encountered the situation ?
- Are there specific permissions or "System Mode" processes in SAlesforce or EAC/Pardot that ignore Duplicate Management?
- Could you please help me resolve this problem which has been ongoing for weeks (reported at the beginning of March) ?
Thank you in advance for your help!
B2BMA Integration : pardot user
Duplicated :
#Pardot B2b Marketing Automation @* MC Account Engagement (fka Pardot) *
