Can I initiate Employee Agent conversation from button/LWC?

Initiating Employee Agent Conversations from a Button or LWC

Yes, you can programmatically initiate an Agentforce Employee Agent (internal-facing agent) session from a button or LWC using the Agentforce API or the Einstein Bots/Agent REST APIs.

Recommended approaches:

1. Embedded Service / Agent API: Use the Agent REST API (POST /einstein/ai-agent/v1/sessions) to create a new agent session server-side from an Apex action, then surface the session in your LWC via a custom UI or the Salesforce Messaging In-App SDK.

2. LWC + Apex callout pattern: In your LWC, call an Apex method (wire or imperative) that invokes the Agent API to start a session and returns the session ID. Render the conversation UI using the returned session context.

3. AgentforceConversationKit (if available in your org): Check Setup [right arrow] Agents for any LWC-compatible conversation components provided out-of-the-box for embedding agent chat in internal pages.

Note: Employee agents require the user to be authenticated in the org. External/unauthenticated initiation is not supported for this agent type.