Hi All!
We have installed DataCloud360 and configured it with engagement data that is coming from Snowflake. The DMO of Detailed Usage, Subscriptions and Invoice data are all mapped on the relationship tab to for the Customer ID to map to the Individual ID and when querying I Can see all the related Engagement records. Currently, I am not able to see records on the contact page related list even though I can see that there are records in the query editor and profile explorer. Of note, I have had other users attempt to see the related lists and cannot. For the engagement related lists, there is no filter or configuration that you can input to alter the view.
Has anyone encountered this issue?
Engagement data not displaying
#Data Cloud
Hi @Shantelle Berry - This is likely a Data Cloud linking issue, not a UI problem.
Even though you see data in Query Editor, it will only appear on the Contact page if it’s properly resolved and configured.
Check the following:
- Make sure the Contact is linked to the correct Individual (identity resolution)
- Ensure the Data Graph used on the page includes Detailed Usage
- Confirm the data is activated/published to CRM
- Verify CUSTOMER_ID matches the Individual ID exactly
If the Contact is not correctly linked to the Individual, the related list will show 0 even if data exists.
