Hello, I am currently running into the issue of a picklist not defaulting to "None" as the default value. I have made sure there is no other default value on both the Field Information section and the picklist values section under the specific record type. Somehow it keeps defaulting to the "Phone" value when I attempt to create a new record. I would like it to default to "None" Can someone advise?
I can't re-create this issue in any of my Salesforce orgs.
If the Case Record Types have no default value assigned, the Case: Origin field defaults to blank as expected when creating a new Case using the standard button.
The only way it defaults to a "pre-selected" value is if I set it on the Case Record Type, or on the "New Case" Global Action, or Object-Specific Quick Action
