Hi all, we have migrated out of salesforce commerce cloud and currently using another e-commerce platform. Currently, we are trying to configure the cloudflare CDN, which requires us to register our domain. However, our domain name has already "ZONE LOCKED" by our previous implementation with salesforce commerce cloud and in order for us to move forward, we have to request for the domain name to be "ZONE RELEASED" by the owner of previous cloudflare CDN. Apparently, we weren't the owner of the SFCC cloudflarae CDN, how do we proceed from here?
Hi Ilmi,
This usually happens when the previous SFCC implementation managed Cloudflare on your behalf, so the Cloudflare zone for your domain is still owned by that account. Because of that, when you try to add the domain in your own Cloudflare account it shows “Zone Locked”.
In this situation, the domain owner needs to release or remove the zone from their Cloudflare account first. I’d recommend reaching out to your previous implementation partner or the Salesforce Commerce Cloud support team and requesting them to delete or release the Cloudflare zone for your domain. Once the zone is removed from their account, you should be able to add the domain to your own Cloudflare account and configure the CDN normally.
If you’re unable to reach the previous owner, you can also contact Cloudflare support and provide proof of domain ownership, and they may assist with releasing the zone so you can proceed with the setup. Hope this helps!
