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Hi,

 

All of my vizzes that have maps have this new problem -- when I hit the "home" button on the toolbar, I get the following error message --

 

Unexpected Server Error

TableauException: LayoutModel::GetLayoutID(): could not find matching LayoutID for name=

2025-08-28 20:40:33.192

(d0ac8511a42f700cf42c3d1aaca15b1f, aLC-wdm5cQWSizvcgI_XLAAAAJo,0:0)

 

When I search tech support for this error I get no results.

 

Here is one example viz.

 

It happens to old vizzes as well as new. I've tested with Safari and Chrome in Mac OSx.

 

Anything I can do, or is this a Salesforce problem?

 

  • Ben Paulos
10 answers
  1. Aug 29, 2025, 5:52 PM

    Well, we'll keep the thread/post open in the event that others start to experience the same issue. Should that occur, either Deepak or myself will see it and will possibly be able to get Dev's attention to it. They also peruse the Forums for issues (quietly 😁 ) on occasion - so it may be a future fix. Apologies for the inconvenience.

     

    Best, Don Wise -

    Please don’t forget to upvote and/or Select as Best by clicking the hyperlink below in the response that answered your question

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