Available Time, defined as: The length of time that the Agent spent in the available state, is in seconds. I've converted the metric to HH:MM:SS format using the following calculation:
- Calculation of: SUM([Available Time Seconds])/86400
- Format Measure as ‘HH:MM:SS’
This produces the correct time available for a single day, however, when I filter for the entire month, we lose half the reported hours. Not sure how to address the issue.
Available Time for 8/7 is Correct
Available Time for 8/1-8/15 is Incorrect
1 answer
Hi - I have not used that - I use this https://jimdehner.com/2020/07/12/faq-series-duration-and-time-not-the-same-thing/ give it a try