Hi, I have my Tableau Server installed on an EC2 Amazon. Every day, when the service restarts, it takes a long time to become available. Lately, it's been even longer.
My version is Tableau Server Version: 2023.3.6 (20233.24.0514.1218) 64-bit Windows.
In the Windows event log, first thing in the morning, I see an application error:
sometimes it is the module tdsnativeservice\Qt5Core.dll or tdsnativeservice\tabsys.dll
In the tdsnativeservice log errors I see:
2025-03-28 08:10:27.024 Created process [5648] for application [E:\App\TableauServer\data\tabsvc\services\tdsnativeservice_0.20233.24.0514.1218]: "E:\App\TableauServer\data\tabsvc\tdsnativeservice\0\run-tdsnativeservice_0.cmd"
2025-03-28 08:10:27.544 Created process PID 5648 for tdsnativeservice_0.20233.24.0514.1218
2025-03-28 08:12:24.117 Service tdsnativeservice_0 with PID 5648 terminated with exit code -1073741819
and then:
2025-03-28 08:13:57.462 Created process [9144] for application [E:\App\TableauServer\data\tabsvc\services\nlp_0.20233.24.0514.1218]: "E:\App\TableauServer\data\tabsvc\nlp\0\run-nlp_0.cmd"
2025-03-28 08:13:57.992 Created process PID 9144 for nlp_0.20233.24.0514.1218
2025-03-28 08:19:24.372 Service nlp_0 with PID 9144 terminated with exit code 1
and a mistake
{"ts":"2025-03-28T08:11:15.391","pid":6712,"tid":"17f8","sev":"warn","req":"-","sess":"-","site":"-","user":"-","k":"ms g","e":{"excp-error-code":"0x00000000","excp-source":"NeedsClassification","excp-status-code":"UNKNOWN"},"v":"QProcess: Destroyed while process ("E:AppTableauServerdatatabsvcservicestdsnativeservice_0.20233.24.0514.1218tdsnativeservicecontrol-tdsnativeservice.exe") is still running."}
{"ts":"2025-03-28T08:11:50.218","pid":6712,"tid":"17f8","sev":"warn","req":"-","sess":"-","site":"-","user":"-","k":"msg","v":"Failed to get primary grpc request secret, exit service"}
I don't understand why, despite the failure, it finally works after almost 20 minutes.
Hi @Marcela ARGOTE, maybe your EC2 is under-scaled. Which ec2 instance type is it ?
Is it a Windows Server dedicated to Tableau Server or is there anything else installed ?
Is there an antivirus or security software active on Windows Server ?
How do you trigger your "restart" is it a tsm restart or an ec2 restart ?
Tableau Server processes startup is quite sequential so it can take some little time.
And depending on your eventual (low) resources and (large) topology, 20mn startup might be possible.
Anyway if you want to see the progress of which processes is doing what during startup, you need to look at the tabadmincontroller log
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