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Subscriptions on our AWS hosted Tableau server fail with an SMTP_HOST_UNREACHABLE error. But if I ssh into the Tableau server and run tsm email test-smtp-connection it shows it can connect to the SMTP server just fine. Not sure what else to check.

5 answers
  1. Mar 25, 2022, 7:14 PM

    Hi @Jim Titus​ ,

     

    Kindly execute the below command and let me know the status of the same

    tsm configuration set --key svcmonitor.notification.smtp.ssl_enabled --value true

     

    Please let me know if this works for you.

     

    Thanks & Regards

    D. Santosh

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