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Topics#Tableau ServerVinh Ton's Question
Vinh Ton asked in #Tableau Server
Sep 20, 2023, 4:00 PM

"The backup can't be restored because Tableau Server uses the new identity service..."

Failed restoring from 2021 backup to 2023 server with this error, direction

I get the steps for setting the authentication to legacy to get the restore working but what to do after the restore works? What exactly do I need to do to "upgrade to the more secure and immutable default identity service tables"?

ttps://kb.tableau.com/articles/issue/restore-fails-with-error-the-backup-can-t-be-restored-because-tableau-server-uses-the-new-identity-service-tables-by-default

1 answer
  1. DIEGO FERNANDO MARTINEZ RODRIGUEZ (Modux)
    Sep 20, 2023, 4:29 PM

    @Vinh Ton​ 

    Hi, did you apply changes?

    tsm authentication legacy-identity-mode enable
    tsm pending-changes apply

    After restore has succeed:

    https://help.tableau.com/current/server/en-us/identity_migration.htm

     

    If this post resolves the question, would you be so kind to "Select as Best"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.

     

    Regards,

     

    Diego Martinez

    Tableau Visionary and Forums Ambassador

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