I published a dashboard to tableau public using the latest version of Tableau Desktop, and for some reason no matter what I try, Tableau Public simply won't resize to a phone screen properly (at least the way my desktop application says it should).
I designed a phone layout, fit width, and arranged all of the elements to fit a narrower screen. I followed every best practice I knew in regarding mobile design philosophy. When I look at my dashboard on my laptop using phone layout, everything fits as it should. When I pull up the dashboard on Tableau Public on my phone, however, it's so wide I have to scroll side to side to see the whole view, and half of it is cut off on the bottom. To be clear - Tableau Public recognizes that I'm using a phone (because it's giving me the option to switch to desktop if I'm looking at the dashboard on a phone), but the elements aren't showing correctly.
Is Tableau Public simply not designed to show dashboards on mobile, and will someone have to download the Tableau Mobile app to see them properly? Or is there something I'm missing?
Example: This is what it should look like (what I see on the desktop application)-
And this is what one actually sees when they pull up this same dashboard up on a phone-
I did. What happened in my case was that I had a map in one of my dashboard tabs that took up a preset amount of width, and it appears that there is a bug in tableau public where if you have a static image/map in any of your tableau dashboard tabs that takes up X width, your dashboard phone layout will be X width across all tabs despite setting it to a different width.
Check your other tabs for anything that might be an image, infographic, map, or anything else that might force that kind of behavior. Take it out, upload a new version, and see if that fixes it. This was a long and painful search for a solution that I just happened to stumble on and I think Tableau doesn't do much error checking on tableau public because it's a free product and they focus on their paid products more. Let me know if that works and if not, I'll go back in my old dash and see if I can fiddle around in it to reproduce the kind of error you're getting.
