I'm trying to upgrade a very old server to 2019.2. I follow the steps shown in this video https://players.brightcove.net/3798483592001/default_default/index.html?videoId=6022577905001 with the only difference being that I tick the box that says "Automatically launch the upgrade script" because this server runs in a single node. After that the cmd prompted and the last sentences says "No backup file specified, using backup file in C:\ProgramData\Tableau\Tableau Server", and it has been showing that for more than six hours. I opened the app-upgrade.log file to see the progress but the last thing logged was also 6 hours ago. What is the problem with the server? Is it possible to cancel this and restart the process? also my backup file has more than 8 GBs, is it normal for it to take so long to load?
Hi Sebastian,
Try change the Path and execute backup again.
tsm configuration set -k basefilepath.backuprestore -v "<drive>:\new\directory\path"
After you change a default file location you need to do the following:
- Apply pending changes:
tsm pending-changes apply
- Stop Tableau Server:
tsm stop
- Restart the TSM Controller:
net stop tabadmincontroller_0
net start tabadmincontroller_0
- Wait several minutes for the controller to restart. You can confirm the controller has restarted with this command:
tsm status -v
When you can run that command and the Tableau Server Administration Controller is listed as 'running' the controller has restarted. - Start Tableau Server:
tsm start
Bests
Veronica
- Apply pending changes:
