We're adding a specific AD group to our Tableau Server (Windows cluster, version 2024.2), and when looking at the list of users for the group every user is duplicated. In addition, in the permissions screen, when selecting the group no users are listed in the Effective Permissions pane (screenshot below). With other groups there is no problem.
The only thing special about this group is that it includes over 5000 users, but other groups with over 3000 users have no problem.
I checked in the Postgres database, and every user appears twice in the group, but licenses are counted only once. In the log files I can see that the users are added twice.
We're working on an upgrade, that could solve the problem, but if anyone has encountered something similar and knows what causes this it would be helpful.
Dan Chissick
Senior BI Consultant | Tableau Ambassador
Yes, there are two entries for each user (all 5,441 of them) in group_users, and two identical records with 5,441 in group_users_count.
Changing the backgrounder to debug is complicated, it's a production cluster. We'll probably try to upgrade first and see if the problem goes away, unless someone who has encountered the problem pops up over here.
