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Groups* Salesforce Field Service *Yash Gosara's Question
Yash Gosara (Enphase Energy) asked in * Salesforce Field Service *
May 27, 7:28 PM

Candidate actions on service appointments aren’t showing up for FSCs, but they do show for Admins in the Field Service Dispatcher Console - what am I missing?

I’m running into an issue where candidate actions tied to service appointments don’t appear for FSCs. When I log in as Admin, I can see them clearly in the Field Service Dispatcher Console. The user already has the Field Service Dispatcher Console permission set and license assigned, so this doesn’t look like expected behavior. Is there another configuration step or permission I need to enable to make these actions visible to FSCs?

1 answer
  1. Yash Gosara (Enphase Energy)
    May 27, 8:02 PM

    In the Field Service Dispatcher permission set, enabling the FSL.Gantt and List - Show Get Candidates custom permission allowed me to view the 'Get Candidates' action in the Dispatcher console.

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