Since updating to SLDS2 and Dynamic Forms we've had an issue with uploading emails via the Outlook add-on.
My team need two particular field visible for logging emails to cases- Case Number and a text field 'Subject'.
Updating Compact Layout to put the necessary fields at the top of the included fields means that now Case Number is visible, but Subject is sometimes remaining blank despite being a filled field on SF. And most strangely even when the field appears blank on the add-on when hovering over the area the necessary text does appear.
Editing the email application panel itself in lightning does not appear as a viable solution, as the Accounts, Opportunities and More competent doesn't allow editing on a field level.
Advice very gratefully received!
Blank subject field after updated Compact Layout.
Required field available in hover but not
It seems like the issue may be related to how SLDS2 and Dynamic Forms render fields inside the Outlook add-in. I would recommend checking the field-level security, page layout assignments, and whether the “Subject” field is included in the compact layout for all record types. Also, try clearing Outlook add-in cache or testing in another Outlook profile/browser to confirm if it’s a UI rendering issue. Since the text appears on hover, this looks more like a display bug than missing data.
