route to particular queue based on customer intent from agentforec agent.

Hi @A Jagadeeswari - Use Agentforce Topic + Agent Action + Flow.

1.  Create queues in Salesforce, for example: 
    Billing Queue 
    Technical Support Queue 
    Sales Queue 

2.  Create an autolaunched Flow with input variable: 
    customerIntent

3.  In the Flow, use a Decision: 
    If intent = Billing, update Case Owner to Billing Queue 
    If intent = Technical Support, update Case Owner to Support Queue 
    If intent = Sales, update Case Owner to Sales Queue 

4.  Add this Flow as an Agent Action in Agentforce. 
5.  In the Agentforce topic instructions, mention: 
    “Identify the customer intent and call the routing action with the correct intent value.” 

Best practice: store intent-to-queue mapping in Custom Metadata, not hardcoded Queue Ids.

For chat/messaging routing, use Omni-Channel. For Case/Lead routing, Flow updating OwnerId to Queue is enough.