CURRENT SCENERIO:
The chat is triggered after a chat successfully connected with omni channel and ended previously.
The SCCAC-CreateMessagingSessionFunction Lambda raises Request failed with status code 412.
ERROR DATA:{
"message": "Conversation precondition failed. Please retry.",
"code": 10055
}
OBSERVATION:
Temporary solution
made by deleting the messaging user related with previous messaging session.
While deleting it shows:
The messaging user still has open conversations in this channel, so we’ll close those first. Check back in 10 minutes and try deleting again.
I would like to know what was cause for this issue and Please help me to find the solution to overcome this issue to not get 412 error again.
1 answer
Hi, sorry for the inconvenience. If you don't receive a response here, we recommend reaching out to our support team for further assistance. You can do so by visiting https://help.salesforce.com/s/articleView?id=000393090&language=en_US&type=1
