Behind the Build are conversations where Greg Beltzer, Agentforce's Chief Customer Officer at Salesforce, sits down with customers for an honest discussion on their journey deploying Agentforce. Real agents. Real challenges. Real progress. 

In our next video, Greg spoke with Tyler Bauer, SVP, at University of Chicago Medicine (UCM). They discussed:

• The realities of deploying AI in a regulated industry
• Creating a seamless patient experience, proving that even in healthcare, real agents and real results can thrive through partnership and persistent iteration
• Navigating the "non-negotiable" hurdles of patient authentication and privacy

Hear about the journey UCM has been on with Agentforce. 

P.S. Explore interactive Agentforce customer demos.