I am receiving an error "Make sure the caseDescription resource stores rich text that can be used and changed throughout the Refund Request flow." though I configured it correctly
#Service Cloud
The issue is that using only a Text Template does not fully meet the requirement. While Text Templates support rich text, they are not considered reusable or updatable resources throughout the flow.
Trailhead expects a Text Variable named 'caseDescription' with "Allow Rich Text Formatting" enabled, so that the value can be stored and reused across multiple elements in the flow.
To fix this:
1. Create a Text Variable 'caseDescription' with Rich Text enabled.
2. Use an Assignment element to set its value from your Text Template.
3. Use this variable wherever needed (e.g., Case creation).
This ensures the resource stores rich text and can be used throughout the flow, satisfying the validation.
Hope this helps!
