Agentforce General FAQ not retrieving KB from Salesforce Home but works in Builder

Hi everyone,

I’m currently experiencing an issue with the General FAQ topic in Agentforce and wanted to check if anyone has encountered something similar.

When I execute the prompt directly from Home page, I receive the following response:

"I couldn't find any information regarding knowledge article registration in the available resources. Would you like me to escalate this issue to a live agent for further assistance?"

However, when I run the exact same prompt from the Agentforce Builder, it works correctly and returns the expected information from the Knowledge Base.

A few additional details:

• Same prompt used in both cases
• Tested using an Admin profile in both scenarios
• No configuration changes between tests

Has anyone seen this behavior before ? 

Any guidance would be greatly appreciated. Thanks in advance!