EAC is consuming our storage faster than we can manage it. We are a Germany-based Enterprise org with ~100 EAC users and full email body sync enabled. EmailMessage records alone are sitting at 6.3 GB and growing by roughly 20k-40k records per month with no sign of slowing down. Internal emails are already blocked. We are not in a position to remove users from EAC as it is core to our activity tracking.
What are other admins actually doing to keep EAC storage growth under control? Specifically interested in whether anyone has had success with capture scope filters, user segmentation by role, reducing sync frequency, or disabling full email body sync in favour of metadata only. Also open to hearing whether anyone has implemented a formal retention and deletion policy for EAC records that their legal team signed off on. Looking for practical approaches that do not compromise the sales team's visibility into email activity.
#Sales Cloud Einstein
We offer an app that called Email Scrubber that was specifically designed to solve this issue. Optimize Email Management with Salesforce Email Scrubber App | Sproket Logic
Give me a ping and happy to discuss different options with you (app or no app)
