5 answers
As far as I know, you cannot remove the running user’s personal email address as a send-from option just through Org-Wide Email Addresses alone.
Two practical options are:
- Create a validation rule on EmailMessage to stop users sending from their personal address.
- Change the user’s outgoing email settings so the desired email address is used instead. This can be updated from: Profile photo/avatar > Settings > Email > My Email Settings > Email Address