I have a developer org with Revenue Cloud. I have to create a quote and add products to finalize a challenge but after create the quote the products are not available. In fact none products for all caltalogs are not there. How can I ask for help ? is it possible to open a case or I have to create a new org ?
12 answers
Hi @Guilherme Mattei - Quick check on below things
- Product has a Product Selling Model - Confirm field Product_Selling_Model__c is set and Active = TRUE.
- Product added to an Active Price Book (via Price Book Entry)
- Product linked to an Active Catalog
- All Lookup Tables synced in Salesforce Pricing Setup
- Run Generate Product Hierarchy in Salesforce Pricing Setup
- Refresh and try adding the product again