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I have a developer org with Revenue Cloud. I have to create a quote and add products to finalize a challenge but after create the quote the products are not available. In fact none products for all caltalogs are not there. How can I ask for help ? is it possible to open a case or I have to create a new org ?    

12 answers
  1. Oct 8, 2025, 6:42 PM

    Hi @Guilherme Mattei - Quick check on below things

    1. Product has a Product Selling Model - Confirm field Product_Selling_Model__c is set and Active = TRUE. 
    2.  Product added to an Active Price Book (via Price Book Entry) 
    3.  Product linked to an Active Catalog
    4. All Lookup Tables synced in Salesforce Pricing Setup
    5. Run Generate Product Hierarchy in Salesforce Pricing Setup
    6. Refresh and try adding the product again
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